Google Apps Technical Specialist

Job Summary:

Help the world go Google!! Suitebriar are the masters of cloud computing, the Suitebriar Google Team helps businesses of all sizes including educational institutions and government agencies discover the wonders of “the cloud” and work smarter through Google Apps. Our technical and sales teams design and implement solutions for these organizations with custom features, security and support.

Help the world go Google!!  Suitebriar helps companies seamlessly make the switch to Google products and supports them along the way. As a Technical Specialist, you’re helping the globe “go Google” by working with leading companies, schools and government agencies to ease their transition to Google tools–like Apps, Search and Chrome. You swiftly problem-solve technical issues for customers to show how our products can make businesses more productive, collaborative and innovative. You work closely with a cross-functional team of web developers and systems administrators, not to mention a variety of both regional and international customers. Your relationships with customers are crucial in helping Suitebriar grow its business and bringing our product portfolio into companies both big and small around the world.
As a Technical Specialist, you’ll support businesses, universities and governments using Google Apps in their organizations. You will be providing solutions to challenging technical issues and optimizing the Google Apps experience. You will also build customer-facing operations, define client needs, and work with Product and Engineering teams to improve the overall product.

Primary Job Responsibilities:

  • Act as key technical support contact for businesses of all sizes as well as top universities and government clients.
  • Deliver technical solutions through one-to-one communication over email and phone, effective prioritization, data analysis, and dedication to providing a world-class user experience.
  • Troubleshoot technical issues, escalate bug reports, proactively identify customer needs and work with Product Management and Engineering to improve the product.
  • Develop and implement processes and infrastructure to scale our customer-facing operations.

Required Skills:

  • BA/BS degree in a technical field (In lieu of degree, 4 years relevant work experience).
  • 1 year experience in customer or client service.

Preferred qualifications:

  • Demonstrated technical sales, customer support, or consulting experience.
  • Have experience in Deployment Applications and familiar with — Technical Transition Guide (GATT), Microsoft Exchange Server, Google Apps for Business (GAFB), Google Message Security (Postini) and its transitions, Google Chrome & Chromium OS, Microsoft Windows XP/7, Microsoft Windows Server 2003/2007, Microsoft Office Suite (Word, Excel, PowerPoint), Adobe Acrobat, Google Apps Directory Sync (GADS), Google Apps Migration for Lotus Notes (GAMLN), Google Apps Migration for Microsoft Exchange (GAMME), Google Apps Migration for Microsoft Outlook (GAMMO, Google Apps Sync for Microsoft Outlook (GASMO), Google Apps Manager (GAM), Google Apps Password Sync (GAPS) and use of their corresponding guides.
  • Basic understanding of web technologies (HTML, DNS) and email management (IMAP, POP3, Exchange, email migration).
  • Ability to identify complex problems and implement creative, data-driven solutions.
  • Excellent written and verbal English communication skills, other languages.
  • Willingness to undergo a government background check to obtain clearance to work with government clients.

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